FREQUENTLY ASKED QUESTIONS

  1. Can I modify the orders after placing them?

    Yes you can. Contact help desk for assistance by clicking the chat option.

  2. Will I get a refund if my article is not delivered within the said time?

    Yes. If the order is not completed within the specified time you can contact customer care or you can get your money back.

  3. I am not satisfied with the writer’s work even after giving three feedbacks. What should i do?

    Please do not accept the order and contact customer care. We at rrfreelancer provide 24/7 customer service to resolve your issues.

  4. Who owns the copyrights of the written content?

    It is the clients. The content we write are solely owned by the clients only.

  5. Are the contents you write unique?

    Yes, all the content we write are checked with the Copyscape and Grammarly Premium, to make sure that every content we produce is genuine.

  6. Can I cancel an already placed order and get a refund for it?

    Please note that we provide refund only in special circumstances. Refer terms and conditions for further information or contact customer care.

  7. Do you write poems?

    Yes we do.

  8. Do you proofread the content you write?

    Yes. All the articles are proofread and made sure that it meets the client’s requirements before handing it over to them.

  9. Can I request for one particular writer to write my article?

    Yes. You can request for any particular writer who had written your article previously. Contact customer care and we will help you in fulfilling your request.

  10. If I place a bulk order, do I have to pay for every single sub-order or for all the sub-orders at one time?

    To make the payment process convenient, you would be asked to pay for all the sub-orders at one time in case of a bulk order.

  11. Will I get email alerts from the website?

    Yes. Once you login into your account you have automatically subscribed to our website rrfreelancer. So, you will get alerts.

    If you don’t want to receive any emails, click the unsubscribe link in one of your emails.

  12. What kind of payments do you accept?

    We accept all varieties of payments like PayPal, credit card, debit card, and net banking.

  13. Do you use copyscape or grammarly?

    A lot of our customers are getting confused between grammarly and copyscape.

    Grammarly is exclusively used for finding grammatical errors while Copyscape is used to detect plagiarism of the written content.

    On the request of our clients, we are using both the online services.

  14. I have accepted an order by mistake. What do I do?

    Contact customer care and we will help you to solve your issue.

  15. Is it compulsory to add money to my rrfreelancer account?

    No. It is your choice. Adding money to your account will make the payment process simpler and easier for you.

  16. Will all the sub-orders in my bulk order get delivered separately?

    No. Different writers will work on different suborders of a bulk order. Once all of them complete their work your content will be delivered.

  17. What happens after I place an order?

    Once you place your order, you can follow its status from your dashboard. After the writer writes your content, you will receive an email alert. You can then choose to accept or give feedback to the writer if want to make any changes.

  18. How do you choose your writers?

    All the writers should undergo an intense selection process such as HR interview and quality check round. After their qualification they are judged on the basis of the content they write on any of the five niches.

    Once they pass all the rounds they are hired.

  19. Do your writers write on SEO?

    Yes. All our writers are given two months training by the best writers available in the market. They are very much aware of the keywords which has to be used and much more.

  20. What is the qualification needed to become one of your writers?

    The only requirement which is needed is the “ passion for writing” . We have writers who are tech graduates, professors working in prominent institutes, athletes, chefs, students all sharing the same interest.

    If you have the passion, come and join us.

  21. What happens if i am not able to meet the deadline?

    As soon as you accept an order you are expected to complete it before the deadline. If in case you are not able to complete the order, email us beforehand with the reason and the job number.

    Skipping the deadline continuously will get your writer’s license suspended.

    Once the deadline is over, you are not required to submit your work and you will not receive your payment for that day.

  22. Do you provide certificate of recommendation?

    Yes. If you have successfully worked with us for more than 6 months, we do provide certificate of recommendation on the request of the writer.

  23. How often I get my payments from rrfreelancer?

    Once you submit your completed work the client will review it and after they accept your order the payment will take utmost 24 hours to reflect in your bank account.

  24. My payments are getting late. What should I do?

    Kindly contact customer care or send an email to us mentioning the order number for which you didn’t get the payment. We are available 24/7 to resolve your issues.

  25. How will I know if my order is completed or not? (asked by client)

    As soon as your order is done we will send you an email alert. You can then revise the completed order from your profile.

  26. On what basis will my samples get evaluated ?

    All the samples will be assessed on the following criteria:

    1. Grammatical and spelling errors
    2. Opening and conclusive statements
    3. Imaginative content
    4. Inclusion of current events
  27. Can i hide my profile?

    Yes you can. Go to my profile and then click “privacy” to set your profile into private mode.

  28. What are the working hours for a writer?

    Most of our writers are working as freelancers. The goal is to complete at least one order per day. You can choose to work anytime you want.

  29. My writer license is suspended. What do i do?

    Kindly contact customer care. We will appoint a team to investigate the issue. Once everything is sorted out your license will be authorized back.

  30. How many orders can i place at once?

    You can place any number of orders you want and we assure you that all of them will be delivered within the given deadline.

  31. As a writer how many orders can i accept?

    You can accept any number of orders you want but please make sure that you meet all the deadlines.

 

Cached Saved on: Saturday 1st of February 2020 09:27:57 AMCached Disp on: Saturday 22nd of February 2020 10:53:19 PM